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Wednesday,July 28th, 2010

Green Meetings at the Waldorf Astoria Orlando & Hilton Orlando Bonnet Creek

Following up on my blog last week on the subject of Green Meetings, I had the opportunity to speak recently on this topic with our Jean Hays, from our e4 host property.  Here’s a look into how this hotel is adopting a greener approach to our industry:

Jean Hays

Name: Jean Hays
Hotel: [...]

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Tuesday,June 29th, 2010

What will the Future hold for Room Rates?

Supply and Demand have always been drivers of hotel rates, today’s turmoil is no different as we suffer through a severe case of supply far outweighing demand. Most hoteliers believe that it will be 2012 or 2013 before rates return consistently to 2007/2008 benchmarks.  We are seeing rates steadily increase over the past [...]

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Friday,May 14th, 2010

Why Customer Service 2.0 Will Help Hotels Manage Their Brand’s Reputation

Note:  This article was first published on March 25,2010 at McCurry’s corner blog.

We all know a key strategy of a successful company is to build a great reputation.  More importantly businesses must work even harder to maintain credibility they have established.  When an organization attains excellence, clients hold [...]