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Friday,May 14th, 2010

Why Customer Service 2.0 Will Help Hotels Manage Their Brand’s Reputation

Note:  This article was first published on March 25,2010 at McCurry’s corner blog.

We all know a key strategy of a successful company is to build a great reputation.  More importantly businesses must work even harder to maintain credibility they have established.  When an organization attains excellence, clients hold [...]

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Wednesday,January 20th, 2010

Ready for 2010… and Beyond

During this time of reflection and resolution, especially as we step – or jump – from 2009 into the possibilities of 2010, we are inundated with Top 10 lists, forecasts and recommendations for success.  It is a time when we smile at the irony of clichés, tried-and-true wisdom and perpetual cycles – perspectives [...]

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Thursday,July 23rd, 2009

Customer Service Is More Than Just Being Nice

A trade show staff equipped with the best customer service techniques doesn’t cut it anymore, especially in this environment where the economy and technology are changing on what feels like a daily basis. What, then, can we offer our customers that will blow them away? That will make them choose us over the competition? That [...]