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Monday,October 26th, 2009

Does Remarkable Customer Service Drive Economic Recovery?

Depending on who you talk to, or which news channel you are following, there is chatter that our country is emerging from the recession… I wonder which dial or meter validates this magical news!!??  Reality is you can’t  flip a switch and announce our world is no longer in economic turmoil.  There are [...]

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Friday,October 23rd, 2009

“Truly Measuring Meeting ROI – Is it NOW or Never?”

Seems hard to believe that it has now been more than a full year since our industry first began to see meetings cancel and meeting attendance shrink -and what a year it has been!

All across our industry, we have scrambled to adapt as quickly as possible “a new normal” of fewer events, fewer [...]

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Wednesday,August 19th, 2009

ASAE 2009 — A Virtual View From the Cheap Seats!

This week I attended the ASAE Annual Meeting in Toronto, but the cool thing is I didn’t have to fly there.  I was a virtual participant!

While I obviously was not able to experience the normal networking and social opportunities that go along with physically attending a conference I was able to at [...]

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Tuesday,August 11th, 2009

We Are The Faces of the Meetings Industry

Just got back from e4 – what a terrific time we had networking with clients, partners and colleagues. I learned a lot too. For instance, I learned that people really will follow me on Twitter, even though I’m not exactly sure why yet. I learned that I need more than five hours sleep [...]

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Wednesday,July 1st, 2009

State of the Industry

How many times have you read or watched news shows about the economy in the last several months?  If you Google economic conditions in the United States you will get more than 37 million hits.

The reason I talk about this is that the Exhibition Industry is not immune to the economic restraints we [...]