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Wednesday,December 9th, 2009

Life Balance During Holidays — What’s That?

This is a re-post of an article I published back in October on my personal blog.  Since many of us in the meetings and events industry struggle during the holidays with balancing our professional schedules with the demands of Holiday celebrations I thought it would be appropriate to share my thoughts on this subject once [...]

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Wednesday,November 25th, 2009

A Thanksgiving Lesson — Random Acts of Kindness!

I cried today on the way to work. For those of you that know me, the fact that I cried isn’t really that big a surprise. I cry a lot – the usual stuff – sad movies, Grey’s Anatomy most weeks, that stupid PSA with Sarah McLachlan about animal cruelty. This morning it [...]

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Friday,November 13th, 2009

The Currents Flow

For those of you looking to move on to another post, expecting another lesson on “going with the flow”, bear with me for a moment and you may be delightfully surprised to find that this is not the case.

In our industry, it’s easy to become discouraged as we work incessantly to please everyone, [...]

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Wednesday,October 28th, 2009

Hotel Reviews, Are They Always Fair?

Recently it was brought to my attention that a client removed a hotel from their short list for a 2014 annual meeting location due to numerous negative comments posted regarding that property on Trip Advisor.  It’s my impression Trip Advisor is a tool used more often by leisure and transient travelers, than by [...]

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Monday,October 26th, 2009

Does Remarkable Customer Service Drive Economic Recovery?

Depending on who you talk to, or which news channel you are following, there is chatter that our country is emerging from the recession… I wonder which dial or meter validates this magical news!!??  Reality is you can’t  flip a switch and announce our world is no longer in economic turmoil.  There are [...]