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Monday,May 24th, 2010

Disengagement: When people “quit,” but STAY

Upon hearing this statement for the first time I did a mental double-take, experiencing a mixture of horrification and fascination.  When organizational pressures rise, many people, it seems, “check-out.”

Do you have anyone in particular coming to mind; someone within an organization, a board, a group of volunteers or even amongst two parties at [...]

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Thursday,May 20th, 2010

Content for e4……..where does one begin!?!?

2009 e4 hit the mark.  Content was timely. Speakers were impactful. And attendance? Record breaking.  Hmmm, how do we surpass the expectations in 2010?!?!?

So here I sit, racking my brain on how we raise the bar for 2010 and all I wonder is “How do our clients make this happen year after year!?!”

Thus I [...]

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Friday,May 14th, 2010

Why Customer Service 2.0 Will Help Hotels Manage Their Brand’s Reputation

Note:  This article was first published on March 25,2010 at McCurry’s corner blog.

We all know a key strategy of a successful company is to build a great reputation.  More importantly businesses must work even harder to maintain credibility they have established.  When an organization attains excellence, clients hold [...]

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Wednesday,May 12th, 2010

Are you ready for the next e4 adventure?

We are!  Or we soon will be!

We recently returned from a planning trip to Orlando.  It’s amazing that a schedule which looks reasonable on paper can keep you running and leave you with only a 15 minute break during the day.  Then again, we had a lot to accomplish in a short period [...]