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Thursday,July 23rd, 2009

Customer Service Is More Than Just Being Nice

A trade show staff equipped with the best customer service techniques doesn’t cut it anymore, especially in this environment where the economy and technology are changing on what feels like a daily basis. What, then, can we offer our customers that will blow them away? That will make them choose us over the competition? That [...]

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Wednesday,July 22nd, 2009

Broaden Your Goal Setting Strategy

Submitted By Keith Ferrazzi – Ferrazzi Greenlight

Peers in lifeline relationships help each other set goals and refine the plans to achieve them. To get really smart around this area of your Who’s Got Your Back success strategy, I recommend working together to set two types of goals: performance goals and learning goals.

Performance goals are what [...]

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Tuesday,July 21st, 2009

Co-Creation in Process

Submitted By Laura Banks – International Alliance of Avaya Users (InAAU)

While I was listening to all of the sessions last year at the e4 event, I began to think about my association and our annual conference. I have been the Conference Coordinator for the last 13 years and we have held the conference the same [...]

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Monday,July 20th, 2009

Does Technology Increase the Value of Face-to-Face Marketing?

Social networks, distance learning, blogs, forums, presentation sharing, webinars, virtual shows, an old coffee pot… there is just a few too many digital solutions and no way, yet, to aggregate all these different sources of information. OK – coffee pot was just to see if you are listening.

Given I am a ‘follow the [...]

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Friday,July 17th, 2009

R U lost w/o the WEB

For many workers currently engaged in the workforce, the Web, social media and the internet have been useful additions to our available tools.  For many entering the workforce these days, technology is more than just a ‘tool’ to be used as needed.  In this article from The Denver Post - Young workers lose way [...]